Contact Us

Report a downloader problem

Tell us which platform and downloader page you used, then include one publicly accessible video link if it is needed to reproduce the issue. Describe what you expected and what happened instead.

Include your browser name, device type, the steps you followed, the format or quality you selected, and the exact error shown on the page. The approximate date and time, with your time zone, can help distinguish a repeated problem from a temporary source restriction.

A screenshot can help explain a layout or progress problem. Check it first and hide unrelated tabs, personal information, and any private details.

Keep your message safe to share

Never send passwords, account sign-in codes, browser cookies, session exports, payment details, or private account links. We do not need access to your social media account to investigate a report. Only send a public video link that you are comfortable sharing.

A video may fail because the source requires a login, limits automated requests, removes a format, or blocks access from the server. Include the message you saw, but do not try to provide account credentials to get around it.

Privacy questions and content concerns

For a privacy question, explain which part of the service or information your request concerns. If you previously emailed us, refer to that message without resending sensitive information.

If you believe use of the service affects your content or rights, identify the public source URL, explain your connection to the content, and describe the concern. Send only the information needed to understand the issue.

Feedback and suggestions

Suggestions about accessibility, wording, supported link formats, and the download experience are welcome. Specific examples help us understand the change you would find useful. Response times can vary; submitting a message does not guarantee a particular fix or completion date.